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Country: NZ
Get $20 Off* On Sign Up
Free Delivery On Orders over $100
Free Returns On All Orders
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Free Returns On All Orders
Get $20 Off* On Sign Up
Get $20 Off On Sign Up
Sign up for our latest offers
Free Returns On All Orders
Free Delivery On Orders over $100
Free Delivery On Orders over $100
Get $20 Off* On Sign Up 

Delivery and Returns Bendon NZ

We offer a flat delivery charge of $7.95 for nationwide delivery, or FREE for orders over $100.

 

We currently are experiencing delays of 5 -7 business days with our order dispatch.  Please allow up to 7 business days for your order to leave our warehouse.

 

Due to the impacts of COVID-19, New Zealand Post is experiencing delays in delivery, please allow an additional few days to receive your order.

Once your order has dispatched you will recieve and email letting you know the tracking information please allow up to an additional 5 business days to receive your order based on your location in New Zealand.  We appreciate your patience.

We are working as hard as we can to get your orders out to you.  We are experiencing a high number of emails regarding orders, please allow 5 business days for us to reply back to you, although it may be quicker than this.

Please note during major promotional events and public holidays (such as Easter, Anzac Day, Flash Sales, Labour Weekend, Seasonal Sales, Black Friday, Sale, Christmas and New Year), please allow an additional 1-5 business days for your delivery to arrive.

COVID-19 safety protocols

Our Distribution centre  is currently open and is operating following strict hygiene and safety procedures to minimise our staffs risk to Covid .  This means that your order will take additional time to be picked and packed safely by our team.  

Due to a high level of demand through our website and in the courier network, your delivery will take longer than normal to reach you.  Bendon and New Zealand Post are following strict safety procedures to keep our teams safe. 

Where we deliver

For the most up to date delivery information please visit New Zealand Post who are providing regular updates.

We deliver to all addresses nationwide in New Zealand (including PO boxes). For more information regarding delivery please visit www.nzpost.co.nz

International delivery is currently unavailable.

To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.

New Zealand Delivery Schedule

We deliver on business days (Monday to Friday, excluding public holidays).

Delivery to...

Estimated Delivery Times

North Island

2-5 business days

(Normally 1 - 3 business days)

South Island

2-5 business days

(Normally 2 - 4 business days)

 

Note: During major promotional events and special occasions (such as Easter, Flash Sales, Labout Weekend, Seasonal Sales, Black Friday, Sale, Christmas) please allow an additional 1-5 business days for your delivery to arrive.

Items delivered while you are out

Courier Post require a signature at time of delivery. If you are not at home during time of delivery, they will leave a card for you to call to rearrange delivery. You will have the option of arranging another delivery to either the same address, a different address, or a nearby Courier Post depot or Post Shop. There may be the option for you to give Courier Post Authority To Leave your parcel without signature.

 

Click and Collect Orders are currently unavailable 

Click and Collect is currently unavailable on our website.  Please check back on our website for the latest update regardig this.

Returns and Exchanges

Need more information? Contact us.

Free returns and exchanges within 90 Days of purchase.

Due  to the current Orange Level in Auckland where our returns office is located our returns process is taking up to 28 days.   If you have any questions regarding a return please Contact us.

Due to the volume of parcels within the New Zealand Post and Courier network, we recommend purchasing additional tracking for peace of mind.  

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 90 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:

  • Unworn
  • Unsoiled
  • Intact, with tags attached Preferably inside the original carton which it was sent to you to ensure the product is protected during transit. Unfortunately we will be unable to accept the return if the product is damaged

For me. by Bendon Solutions we cannot accept returns on these if the packaging has been opened

Items purchased in Final Clearance are not eligible for refund or exchange for change of mind

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. In order to resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via email.

Please note: if you choose to send your items back to us, your original delivery fee is non refundable

If for any reason you would like to return your product, here are your options:

In-store

Take the product to your nearest Bendon Lingerie Store.

Our trained staff will happily assist you instore, helping you to find your perfect size.

We’re happy to accept Online returns in store (exlcuding Swimwear in Bendon Outlet stores), as long as you have your confirmation email and invoice slip from inside your package.


Please note: If you purchased Online using Laybuy, Paypal or Afterpay you will need to post this back to us as we cannot offer refunds in store via these payment methods.

By post

Complete and print the Exchanges & Returns form here

Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.

Affix the pre-paid, pre-addressed label (included with your original order) to your package, making sure you cover or remove original address label. Just in case you have misplaced this, our address is:

Bendon Customer Service – Returns

8 Airpark Drive

Airport Oaks

MANUKAU 2022

Auckland

For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

 

Processing Refunds & Exchanges

Visit your local Post Office and send the package back to us at the above address

For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

Once received, we will inspect and process your return. Please allow up to 28 days for the exchange/return to be processed.

We will gladly cover the cost of delivering your new product if you have requested an exchange.

Any refunds required will be processed back via your original form of payment

Exchanges for the same item in a different size will not incur any additional charges.

However, if you wish to exchange the item for a different product (including a different colour) and there is a price difference, you will need to return the original item for a refund. You can then purchase the new preferred item. Please contact our Customer Service team if you have further questions.

Any refunds required will be processed back via your original form of payment. Please note, postage and gift wrapping charges are non refundable.

If an exchange item is out of stock, you will be notified via email and a refund via your original form of payment will be issued.

Need more information? Contact us.