Get $20 off on sign up

Store Locator Need Help?
Country: NZ
Get $20 Off* On Sign Up
Free Delivery On All Orders Over $100
Free Returns On All Orders
Sign up for our latest offers
Free Returns On All Orders
Get $20 Off* On Sign Up
Get $20 Off On Sign Up
Sign up for our latest offers
Free Returns On All Orders
Free Delivery On All Orders Over $100
Free Delivery On All Orders Over $100
Get $20 Off* On Sign Up 

Where We Deliver

Due to a high level of demand through our website and in the courier network, your delivery will take longer than normal to reach you. We are following strict safety procedures to keep our teams safe. Please allow up to an extra 2 business days to receive your delivery

We deliver to all addresses nationwide in New Zealand (including PO boxes). For more information regarding Covid-19 and NZ Post please visit courierpost.co.nz

International delivery is currently unavailable.

To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.

Click & Collect

We offer free click & collect for all of our New Zealand stores. You can now shop online & collect your order from your selected store

Products that are available in-store will be available for collection within 4 hours. For items unavailable in-store please allow up to 2-4 working days. We will notify you by email when your order is ready to be collected.

International Click & Collect and Delivery is currently unavailable.

New Zealand Delivery Schedule

We deliver on business days (Monday to Friday, excluding public holidays).

Orders placed on weekends and public holidays will be dispatched the next business day.

During major promotional events and special occasions (such as Black Friday, Sale, Christmas) please allow an additional 1-5 business days for your delivery to arrive.

 

Delivery to...

Estimated Delivery Times

North Island

1 - 3 business days

South Island

2 - 4 business days

 

Note: During major promotional events and special occasions (such as Black Friday, Sale, Christmas) please allow an additional 1-5 business days for your delivery to arrive.

Items delivered while you are out

Courier Post require a signature at time of delivery. If you are not at home during time of delivery, they will leave a card for you to call to rearrange delivery. You will have the option of arranging another delivery to either the same address, a different address, or a nearby Courier Post depot or Post Shop. There may be the option for you to give Courier Post Authority To Leave your parcel without signature.

 

Returns and Exchanges

We are able to accept online returns. Due to the volume of parcels within the New Zealand Post network we recommend purchasing additional tracking. Due to the current Covid- 19 virus and Level 3 Lockdown in Auckland there are delays, so your return will take a little longer to reach us. Once we have received your parcel we will process it as soon as possible, whilst also managing the safety of our team. Please contact our customer service team for any questions you may have regarding your return

Need more information? Contact us.

Free returns and exchanges will be accepted if they fall within 30 days from the date of purchase

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 30 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:

Unworn

Unsoiled

Intact, with tags attached

Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.Unfortunately we will be unable to accept the return if the product is damaged

Swimwear must have the hygiene sticker still in place in order to return. Unfortunately we cannot accept swimwear returns to our Bendon Outlet stores

Please note: if you choose to send your items back to us, your original delivery fee is non refundable

If for any reason you would like to return your product, here are your options:

In-store

Take the product to your nearest Bendon Lingerie Store.

Our trained staff will happily assist you instore, helping you to find your perfect size.

We’re happy to accept Online returns in store (exlcuding Swimwear in Bendon Outlet stores), as long as you have your confirmation email and invoice slip from inside your package.


Please note: If you purchased Online using Laybuy, Paypal or Afterpay you will need to post this back to us as we cannot offer refunds in store via these payment methods.

By post

Complete and print the Exchanges & Returns form here

Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.

Affix the pre-paid, pre-addressed label (included with your original order) to your package, making sure you cover or remove original address label. Just in case you have misplaced this, our address is:

Bendon Customer Service – Returns

8 Airpark Drive

Airport Oaks

MANUKAU 2022

Auckland

For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

 

Processing Refunds & Exchanges

 

Visit your local Post Office and send the package back to us at the above address

For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

Once received, we will inspect and process your return. Please allow up to 21 days for the exchange/return to be processed.

We will gladly cover the cost of delivering your new product if you have requested an exchange.

Any refunds required will be processed back via your original form of payment

Exchanges for the same item in a different size will not incur any additional charges.

However, if you wish to exchange the item for a different product (including a different colour) and there is a price difference, you will need to return the original item for a refund. You can then purchase the new preferred item. Please contact our Customer Service team if you have further questions.

Any refunds required will be processed back via your original form of payment. Please note, postage and gift wrapping charges are non refundable.

If an exchange item is out of stock, you will be notified via email and a refund via your original form of payment will be issued.

Need more information? Contact us.