Terms & Conditions

Terms & Conditions

Terms and Conditions for the Use of this Website

Introduction

This website is owned and operated by Bendon Ltd (known together with its directors and employees as "we", "our" or "us") and we are the supplier of the goods featured. The use of this website is governed by the policies, terms and conditions (the “terms”) set forth below.

You should only access and use this website once you have read, accepted, and agreed to comply with the terms. Your use of this website including for the purposes of placing an order, registering an account or signing up to receive our emails is deemed to be your acceptance of the terms. If you do not agree with any of the terms, do not access or use this website.

These terms shall supersede any subsequent terms or conditions included with any purchase order, whether or not those terms or conditions are signed by us.

Current Online Promotions

Bendon Lingerie - Bendon Best Buy 2 save 20% Buy 3 or more Save 30% - From 11/54/24 - 7/5/24

Our multibuy promotion is valid on the following transactions; buy two items and save 20%, buy 3 or more items and save 30%. This promotion is on the total transaction value and cannot be used in conjunction with any other offers or promotional discounts. It excludes gift cards and outlet. Selected styles only.  Styles included in this promotion are labelled "Buy 2  save 20%, Buy 3 save 30%". This promotion is applicable between Bendon LTD/Bendon PTY LTD and Bendon Consumers, TRADE customers will not be supplied. Stock may vary between stores and locations. The applicable discount will be provided at the time of the transaction. A valid receipt must be presented for a refund or an exchange to be processed. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. Afterpay and Laybuy available in all Bendon Lingerie stores. 

 

Bendon Outlet - Half-Price Sale- From 27/03/2024 to 16/04/2024

The Half-Price sale is off valid for 50% off RRP on selected styles of Bras, Briefs and Sleepwear.  This offer cannot be used in conjunction with any other offers and excludes gift cards. This promotion is valid from Wednesday 27th March - Tuesday 16th April 2024. Only available in Bendon Outlet stores and Bendon Lingerie Outlet online www.bendonlingerie.com/outlet. Stock may vary in size, colours and across Outlet stores. Prices are as marked, and a discount will be provided at the time of the transaction. Consumer transactions only, trade deals not supplied. A valid receipt must be presented for a refund or an exchange to be processed. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. Afterpay is available in all Bendon Outlet stores. Bendon reserves the right to change the promotion at any time.

Ongoing Promotions


$20 Sign Up - Welcome Offer

Sign up to our database to receive *$20 off your first Bendon Lingerie purchase. Terms & conditions are as follows: The $20 welcome offer cannot be used in conjunction with any other promotions or promotional codes. There is a minimum spend of $60. The promotional code cannot be applied to an order that has already been completed. User must be logged in to their Bendon Lingerie account to activate the $20 welcome offer. The $20 welcome offer code may only be used once per person. The $20 offer cannot be applied to shipping or for the purchase of gift cards. Offer is valid for 30 days from receipt of Welcome email. The voucher will discount $20 from RRP price of cart.

 

Birthday Offer

Offer is for $10 off your next purchase online at www.bendonlingerie.com or instore at any Bendon Lingerie Retail store. Offer is valid from time of issue and expires 30 days after it is issued. Code can only be used once. Excludes the purchase of gift cards. Bendon reserves the right to change or cancel the promotion at any time. Minimum spend is $50 per transaction. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers or discounts.

 

Past Promotions

Bendon Lingerie - Mid Season Sale Up to 50% off  - 18/3/24 -10/4/24

The up to 50% off selected styles is on selected styles only. This promotion is valid in-store from 14/03/2024 and ends 10/04/2024 and online 18/03/2024 and ends 10/04/2024. Bendon reserves the right to change or cancel the promotion at any time.  The offer excludes New Outlet Stores and all Outlet products online and the purchase of gift cards and gift vouchers.  The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers or discounts or to a purchase that is made after the promotional period ends.  While stocks last, no rain-checks are available. Available for a limited time only at the discretion of Bendon Lingerie.  Bendon reserves the right to change or cancel a promotion at any time.  Visit www.bendonlingerie.com/terms-conditions for further details. 

 

Bendon Outlet - Up to 70% Off Sale- From 6/03/2024 to 26/03/2024

The Up to 70% off promotion is valid on selected styles off RRP, prices as marked and while stocks last. Valid in-store and online. The promotion is valid from Wednesday 6th March to Tuesday 26th March 2024 in Bendon Outlet stores and online at https://www.bendonlingerie.com/pages/outlet. Styles and colours may vary between stores. The applicable discount will be provided at the time of the transaction. Consumer transactions only, wholesale or trade deals not supplied. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. Bendon reserves the right to change or cancel the promotion at any time. A valid receipt must be presented for a refund or an exchange to be processed. Afterpay and laybuy are available in all Bendon Outlet stores. Discount does not apply to the purchase of Gift Vouchers or Gift Cards. 

Bendon Lingerie - Afterpay Day Sale 30% Off  - Online Only - 13-17 March

The Flash Sale - 30% off Storewide is off RRP and is valid online only at www.bendonlingerie.com. Prices are as marked online. The promotion sale starts online at 4pm NZT on the 13/03/2024 and ends 17/03/2024 11.59pm NZT. The offer excludes gift cards and Bendon Outlet Stores, Bendon Lingerie stores and Outlet products online. Customer only transactions, trade/commercial transactions will not be supplied. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers, multibuys or discounts. Available for a limited time only at the discretion of Bendon Lingerie, Bendon reserves the right to change or cancel the promotion at any time. Visit www.bendonlingerie.com/terms-conditions for further details.

 

Bendon Lingerie - Get Fitted 30% Off selected Bras From 22/02/2024 (online) - 13/03/24

The 30% Off Bras promo is off RRP and is on selected bras only. It is valid instore and online at www.bendonlingerie.com and in Bendon Lingerie stores. The promotion is valid from 22/02/2024 and ends 11.59pm 13/03/2024. The offer excludes new arrivals, gift cards and gift vouchers, Outlet Stores and Outlet products online. Customer only transactions, trade/commercial transactions will not be supplied. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers, multibuys or discounts. Available for a limited time only at the discretion of Bendon Lingerie, Bendon reserves the right to change or cancel the promotion at any time. Visit www.bendonlingerie.com/terms-conditions for further details.

Bendon Outlet - Huge Selections from $20 - From 14/02/2024 to 05/03/2024

The huge selections from $20 is on selected styles only, prices are as marked in-store at Bendon Outlet and online at www.bendonlingerie.com/outlet . The promotion is valid from 14/02/2024 in store and online and ends 11.59pm 05/03/2024. The offer excludes new arrivals, Bendon Lingerie stores, gift cards and gift vouchers. Customer only transactions, trade/commercial transactions will not be supplied. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers, multibuys or discounts. Available for a limited time only at the discretion of Bendon Lingerie, Bendon reserves the right to change or cancel the promotion at any time. Visit www.bendonlingerie.com/terms-conditions for further details. 

Bendon Lingerie - 25% Off and Free gift with Purchase on spends over $80* From 7/02/2024 (online) - 21/2/24

The spend $80 instore or online to receive one free Pleasure State chemise. One gift per transaction. Chemise must be added to cart. All eligible products are labelled "Spend $80 or more to receive a free gift", Excluding outlet products.  Eligible Gift With Purcahse stores are Botany, Albany, St. Lukes, Sylvia Park, Lambton Quay, Dunedin, Napier, New Market, Northlands, Riccarton and Tauriko stores.   While stocks last, no rainchecks and cannot be exchanged or redeemed for cash. It cannot be used in conjunction with any other offer and excludes gift cards. Our 25% off storewide promotion excludes Outlet & Gift Cards. This offer in New Zealand is valid online from 7/2/24 and instore from Thursday 8th February through to Wednesday 21st February 2024 in Bendon Lingerie stores and online at www.bendonlingerie.com. This promotion is applicable between Bendon LTD/Bendon PTY LTD and Bendon Consumers, TRADE customers will not be supplied. Stock may vary between stores and locations. The applicable discount will be provided at the time of the transaction. A valid receipt must be presented for a refund or an exchange to be processed. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. Afterpay available in all Bendon Lingerie stores. 

Bendon Outlet - $30 Bras $15 Briefs - From 24/01/2024 to 13/02/2024

The Bras $30 and Briefs $15 promotion is valid on selected styles, prices as marked, while stocks last. Excludes New Arrivals and Gift Cards. $5 Bras and Briefs is on selected items, only while stocks last. The promotion is valid from Wednesday 24th January until Tuesday 13th February 2024 in Bendon Outlet stores and online at www.bendonlingerie.com/outlet. Styles and colours may vary between stores. The applicable discount will be provided at the time of the transaction. Consumer transactions only, wholesale or trade deals not supplied. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. A valid receipt must be presented for a refund or an exchange to be processed. Afterpay available in all Bendon Outlet stores. 

Bendon Lingerie - New Season Sale- From 25/01/2024 to 6/02/2024

Our multibuy promotion is valid on the following transactions; buy two items and save 20%, buy 3 or more items and save 30%. This promotion is on the total transaction value and cannot be used in conjunction with any other offers or promotional discounts. It excludes gift cards and outlet. The multibuy offers are valid from Thursday 25th January to Wednesday 7th February 2024 in Bendon Lingerie stores and online at www.bendonlingerie.com. My Fit Sale is valid from Wednesday 24th January to Sunday 28th January. The My Fit Sale excludes Strapless My Fit Bras. This promotion is applicable between Bendon LTD/Bendon PTY LTD and Bendon Consumers, TRADE customers will not be supplied. Stock may vary between stores and locations. The applicable discount will be provided at the time of the transaction. A valid receipt must be presented for a refund or an exchange to be processed. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. Afterpay and Labuy available in all Bendon Lingerie stores. Excludes My Fit Promotion.

 

Bendon Lingerie - My Fit Sale- From 24/01/2024 to 28/01/2024

The My Fit Sale is on selected styles only. This promotion is valid from 24/01/2024 and ends 28/01/2024. Bendon reserves the right to change or cancel the promotion at any time.  The offer exclude strapless My Fit.  Styles included in the promotion are marked down on site. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers or discounts or to a purchase that is made after the promotional period ends.  While stocks last, no rainchecks available.   Available for a limited time only at the discretion of Bendon Lingerie. Visit www.bendonlingerie.com/terms-conditions for further details. 

 

 

Bendon Lingerie - Up to 50% Off Sale - From 04/01/2024 to 24/01/2024

The up to 50% off selected styles is on selected styles only. This promotion is valid from 04/01/2024 and ends 24/01/2024. Bendon reserves the right to change or cancel the promotion at any time.  The offer excludes New Outlet Stores and all Outlet products online and the purchase of giftcards and gift vouchers.  The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers or discounts or to a purchase that is made after the promotional period ends.  While stocks last, no rainchecks available.   Available for a limited time only at the discretion of Bendon Lingerie. Visit www.bendonlingerie.com/terms-conditions for further details. 

 

Bendon Outlet - Clearout Sale - From 04/01/2024 to 24/01/2024

The Clearout Sale is valid on selected styles only and cannot be used in conjunction with any other offer and excludes gift cards. Prices as marked. Offer valid from Thursday 4th January until Tuesday 23rd January 2024 in Bendon Outlet stores and online at www.bendonlingerie.com/outlet Bendon reserves the right to change or cancel the promotion at any time. Stock will vary in QTY and sizes across all store locations. The applicable discount will be provided at the time of the transaction. A valid receipt must be presented for a refund or an exchange to be processed. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. Afterpay available in all Bendon Outlet stores.

 

Bendon Lingerie - Christmas Multibuy Promotion - From 2-11-23 - 19-11-23

Our multibuy promotion is valid on the following transactions; buy two items and save 20%, buy 3 items and save 40% on bras, briefs and sleepwear. This promotion is on the total transaction value and cannot be used in conjunction with any other offers or promotional discounts. It excludes accessories, gift cards and outlet, brief bundles offers and 50% off Christmas Sstyles. The multibuy offers are valid from Thursday 2nd November to Tuesday 21st November 2023 in Bendon Lingerie stores and online at www.bendonlingerie.com. This promotion is applicable between Bendon LTD/Bendon PTY LTD and Bendon Consumers, TRADE customers will not be supplied. Stock may vary between stores and locations. The applicable discount will be provided at the time of the transaction. A valid receipt must be presented for a refund or an exchange to be processed. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends. Afterpay and Laybuy available in all Bendon Lingerie stores. Bendon reserves the right to change or cancel the promotion at any time.

 

Bendon Lingerie - Boxing Day Sale - From 21/12/2023 to 3/1/2024

The Boxing Day Sale is up to 50% off selected styles, prices as marked and is valid www.bendonlingerie.com and in Bendon Lingerie Retail Stores.  Sale starts online at 10pm NZT and instore 22/12/23. The Bras from $15, briefs from $7, Sleep from $30 sale offer applies to selected styles only, prices are as marked. 5 for $45 women’s briefs are on selected styles only. 4 for $55 Men’s briefs are on selected styles only. These offers excludes Outlet Stores and Outlet products online. These offers are valid from 22/12/2023 and ends 03/01/2024. Bendon reserves the right to change or cancel the promotion at any time. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions or to a purchase that is made after the promotional period ends. Excludes the purchase of Gift Vouchers and Gift Cards. Available for a limited time only at the discretion of Bendon Lingerie. Visit  https://www.bendonlingerie.com/pages/terms-conditions for further details.

 

Bendon Outlet - Boxing Day Sale - From 22/12/2023 to 3/1/2024

The Boxing Day Sale is up to 70% off selected styles, prices as marked and is valid www.bendonlingerie.com and in Bendon Outlet Stores. The Bras from $15, briefs from $7, Sleep from $30 and men's from $12 sale offer applies to selected styles only, prices are as marked. 5 for $45 women’s briefs are on selected styles only. 4 for $55 Men’s briefs are on selected styles only. These offers are valid from 22/12/2023 and ends 03/01/2024. Bendon reserves the right to change or cancel the promotion at any time. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions or to a purchase that is made after the promotional period ends. Excludes the purchase of Cards. Available for a limited time only at the discretion of Bendon. Visit  https://www.bendonlingerie.com/pages/terms-conditions for further details. Stock and Styles may vary between stores, while stocks last.

 

Bras From $20 Sale - From 22/11/2023 to 21/12/2023
The Bras from $20 is on selected styles only. Prices as marked. The promotion is valid from 22/11/2023 in store and online and ends 11.59pm 21/12/2023. The offer excludes new arrivals, Bendon Lingerie stores, gift cards and gift vouchers. Customer only transactions, trade/commercial transactions will not be supplied. The 5 for $45 women’s briefs and 4 for $55 men’s briefs is on selected styles only. Valid in-store and online. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers, multibuys or discounts. Available for a limited time only at the discretion of Bendon Lingerie, Bendon reserves the right to change or cancel the promotion at any time. Visit www.bendonlingerie.com/terms-conditions for further details.  

 

Bendon Lingerie - The Up to 50% Off Sale - From 28/11/2023 to 21/12/2013
The up to 50% off storewide is valid from Tuesday 28th November and ends Thursday 21st December 2023. Bendon reserves the right to change or cancel the promotion at any time.  The offer excludes Outlet Stores and all Outlet products and the purchase of giftcards and gift vouchers. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers or discounts or to a purchase that is made after the promotional period ends.  While stocks last, no rainchecks available.   Available for a limited time only at the discretion of Bendon Lingerie. Visit www.bendonlingerie.com/terms-conditions for further details. 

 


The Black Friday Flash Sale - From 19/11/2023 to 27/11/2023

The Black Friday Flash Sale -  5.30pm  19-11-2023 ONLINE ONLY - 27-11-2023 40% off Sitewide is off RRP and is valid online at www.bendonlingerie.com and in Bendon Lingerie Stores. Prices are as marked. The promotion is valid from 19/11/2023 (online) and ends 27/11/2023 11.59pm NZT. The offer excludes items marked as 50% off, gift cards and gift vouchers, Bendon Outlet Stores and Outlet products online. Customer only transactions, trade/commercial transactions will not be supplied. The promotion cannot be applied to an order that has already been completed and can't be used in conjunction with any other promotions, offers, multibuys or discounts. Available for a limited time only at the discretion of Bendon Lingerie, Bendon reserves the right to change or cancel the promotion at any time. Visit www.bendonlingerie.com/terms-conditions for further details.

 

    Terms and Conditions Continued

     

    By ordering product or registering or signing up on this website, you consent to being sent information via email from the Bendon Group.

    You can unsubscribe via a link in our emails to you, or by contacting our Customer Service Team at CustomerService@bendon.com and we will remove you from email communications. If you opt out of receiving communications via email, you will be removed from our email database. However, your account will still be valid for your use.

    You may contact us at any time and request your personal information or ask us to no longer use your personal information.

     

    No Warranty or Representations

     

    We make no warranty or representations about the accuracy, reliability, completeness or timeliness of the content of this website. The content of this website may contain inaccuracies or typographical errors. We have no liability for any errors or omissions and your use of this website and the content is at your own risk.

     

    Binding Conditions and Variations

     

    The terms of this website are legally binding. We reserve the right to make changes to this website and its terms at any time. You will be bound by the amended terms from the time that we post the updated terms on this website. You should visit this page before each access or use of this website and periodically to review the terms.

     

    Exclusions and Limitations of Liability

     

    We are not liable for any losses or damages caused by this website or any website linked to or from this website. All statutory or implied terms, conditions or warranties concerning the quality or condition of this website, or any goods, information, service, material, advice or recommendation supplied by us to you through this website, are excluded to the fullest extent permitted by law. If we breach any term, condition or warranty which cannot lawfully be excluded, our liability for a breach of the applicable term, condition or warranty is limited, to the extent permitted at law, to, at our election: (a) the resupply of the relevant goods; or (b) the payment to you of the cost of having the relevant goods supplied again. Except to the extent that liability may not lawfully be excluded, we will not be under any liability to you (or any of your officers, agents or employees) for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage (including indirect or consequential loss or damage,) however caused (including due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these terms. We do not warrant that any of the functions contained in this website or your access to this website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all.

     

    Indemnity

     

    You indemnify the Bendon Group and hold it harmless against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by you of these terms, your access and/or use of this website or reliance on its contents or information received through it by you or any person accessing any content through you.

     

    Links to Third Party Sites

     

    We will from time to time publish links to third party websites on this website. Content, hyperlinks or information held on those other sites are not under our control. We do not endorse any material on any linked sites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose, or any other aspect of the material on any linked sites. We do not warrant that the material on any linked sites does not infringe intellectual property rights of any other person. Any dealings you have with a linked site are at your own risk. We accept no liability for any act, omission or default, whether negligent or otherwise, or any loss or damage occasioned by such negligent act or omission, of any service provider or third party in respect to a linked site.

     

    Copyright and Trade Marks

     

    The content of this website including all information, text, graphics, names, logos, trademarks, brands, designs, software and advertisements ("content") are the property of Bendon Limited or an alternative owner and are protected by copyright, trademark and other intellectual property rights, unless expressly indicated otherwise on this website. You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website. All other use, copying or reproduction (including reproduction or display on any other website by way of ‘framing’ or otherwise) of any part of this website is prohibited unless expressly stated otherwise and rights not expressly granted herein are reserved. You must not use this website in any manner or for any purpose which is unlawful, or which violates the rights of any owner of any content. Unless expressly stated otherwise, nothing contained in this website should be construed as a licence or right of use of any trademark or copyrighted material displayed on the website without the express written permission of the owner of the trademark or copyright.

     

    Viruses

    We do not represent or warrant that this website and any other information or material contained in, downloaded or accessible from this website, is free from computer viruses, worms, trojans or any other harmful code which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.

     

    Order Acceptance Policy

    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your Order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your Order, to accept or decline your Order for any reason. We also reserve the right, at any time after receipt of your Order and without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the payment method used.

    Site Specific

    Australian Deliveries Only We sell and deliver products only within Australia. We will accept payment from billing addresses outside Australia but will only deliver products to addresses within Australia. We will not make deliveries outside of Australia.

    New Zealand Deliveries Only We sell and deliver products only within New Zealand. We will accept payment from billing addresses outside New Zealand but will only deliver products to addresses within New Zealand. We will not make deliveries outside of New Zealand.

     

    Payment Methods and Processing

    We currently accept company gift cards and eCards, Visa, MasterCard, American Express, Diners Club and PayPal. Payment processing will not begin until we receive all the information we need. We process credit card and PayPal payments after you click the "Submit My Order" button. For credit card and PayPal payments we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.

    Please Note:

    • You may be required to provide further identification for additional security reference checks.
    • EziPay is currently not accepted for online transactions in New Zealand.

     

    Prices

     

    We reserve the right to change prices for the products displayed on this website at any time before you place an Order. The price of products shown excludes GST (if any) and delivery costs, which are shown on the dedicated .

     

    Supply of Your Products

     

    Subject to these terms, we will supply to you the products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm dispatch of the products in your Order and include a delivery tracking number for your Order.

     

    Delivery of Your Order

     

    Delivery time varies depending on the delivery address. For specific delivery timeframes in Australia and New Zealand visit our dedicated . We encourage you to visit My Account to view the delivery status of your Order. Deliveries are made between Monday and Friday, excluding Public holidays. We use our reasonable efforts to deliver your Order according to the estimated delivery time provided, however, the estimated delivery times may change for reasons including those which are beyond our control and we will not be held accountable for late deliveries or for loss, or damage relating to late deliveries. If your Order has not arrived before the estimated delivery time, please contact us. Unless otherwise agreed by us, we will deliver your Order to the address indicated on your Order Confirmation. We do not guarantee that we will deliver within the estimated time frame. Title and risk of loss to all orders will pass to you on delivery. The purchase of goods is subject to availability. In the event that multiple items are ordered, part deliveries may be made where stock is not available or stock is on backorder. If stock is on backorder you will be notified of this at the time you add the product to your shopping bag. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

     

    Acceptance of the Goods

     

    You are responsible for inspecting Your Order for any faults upon receiving Your Order.

     

    Returns, Exchanges and Refunds

    We offer free returns for products that are of an incorrect size, colour, or other fault, as long as the return is received by us within 30 days of the date of purchase and the returned products are in original condition and not worn or soiled. Returned items must include all packaging, with tags still attached. When returning an item you can request a full refund. Shipping costs will not be refunded.  Items marked as CLEARANCE are not eligible for refunds or returns.  Gift Cards are not eligible for refunds or returns.  Exchanges are currently unavailable.  For more information please visit our dedicated delivery and returns page.

     

    Change of Address

    We cannot be held responsible for an incorrect address being entered on your Order. Address Confirmation is shown on the checkout page and in the Order Confirmation email. If this is not noticed until after your Order is finalised, please contact us immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted.


    Your Information and Our Privacy

    Policy The information you have provided will not be disclosed to a third party without your consent. We will take all steps possible to ensure your privacy is protected and your use of this website is governed by our Privacy Policy. You must ensure that all information you provide while using this website is, and remains, accurate and complete. By placing your Order, you agree that we may store, process and use data collected from you and your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, to provide you with information from time to time on other products that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such requests. If any data held by us concerning you is incorrect, we may correct it on your written request. Please refer to our Privacy Policy for more information.

     

    Credit Card Fraud

    We employ Secure Sockets Layer (SSL) technology software for transactions completed on this website. We will not be responsible for any damages, or consequential losses (whether direct or indirect), suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

     

    Fraud Protection or Prevention Procedures

     

    When you place your Order by either Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud. After verification, the information you submit will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 calendar days, your order will be cancelled and your payment will be refunded to the payment method you used.

     

    Governing Law

    These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of the courts of New Zealand.

     

    Termination

    We may terminate these terms and your access to this website at any time without notice. In the event of termination you are no longer authorised to access the website. All restrictions imposed on you, disclaimers and limitations of liability set out in these terms will survive termination. We reserve the right to withdraw access to this website at any time without notice. You must terminate your link to this website if we request you to do so, either directly or by notice on this website.